FAQ

If you have any other questions, you can contact us on :

Operating Hours: 9:30 - 17:30 (Closed on Saturdays, Sundays, and Public Holidays)

What should I do if nothing happens when I tap my phone on the NFC tag?

Please follow these steps:
・Check that your smartphone is a compatible device (Compatible Devices: iPhone 7 or later / Android 2014 or later)
・Move your smartphone slowly to find the ideal touch point
・Remove your phone case

Steps to Enable NFC*
For Android Users
・Open your settings application
・Enter “NFC” in the search bar
・Toggle the NFC setting on

For iPhone Users
・iPhone 7 & 8 Series users:
・Go to “Settings”
・Tap on “Touch ID and Passcode”
・Set fingerprint authentication
・iPhone X and later:
・Go to “Settings”
・“Face ID and Passcode”
・Set up Face ID

*This may vary depending on the model and OS version.

How should I dispose of the NFC tag on the bottle?

The NFC tag is typically disposed of as combustible waste. However, please check with your local authorities for specific disposal guidelines.

What is the 8-character code on the NFC tag for?

This unique code identifies the NFC tag. We may ask for it if you encounter issues claiming your proof of consumption.

Can I refrigerate a product with the NFC tag attached?

Yes, the product can be refrigerated with the NFC tag attached.